Are you looking for Dell company jobs? Dell now recruiting a employees for various positions. If you really need a job make use of this opportunity.
Company Name : Dell International Services India Private Limited
Company Profile : Dell India is well positioned for continued strong growth in India. In December 2006, the company formally launched a project to build a state-of-the-art manufacturing facility at the Sriperumbudur Hi-Tech Park in the state of Tamil Nadu. The new facility has enabled faster delivery to Dell’s growing Indian customer base. With an initial investment of approximately Rs 140 crores, the Tamil Nadu facility has become part of Dell’s renowned global network of leading-edge manufacturing facilities – and only the third manufacturing location in the Asia-Pacific region. The plant is expected to begin production of desktop computers in the first half this year, with an initial capacity of 400,000 units per annum. The company has left aside 100 acres of land from its Hi-Tech park for the facilitation of information technology suppliers in that location. Currently, the company operates with four customer contact centres across the country located at Bangalore, Hyderabad, Chandigarh and Gurgaon, employing over 14,000 employees.
Company Website : www.dell.com
Job Reference : http://jobsearch.naukri.com/job-listings-Dell-is-Hiring-for-Customer-care-and-Tech-Support--Dell-International-Services-India-Private-Limited-Hyderabad-Secunderabad-0-to-0-years-070915004396?src=jobsearchDesk&xp=9&qp=dell&srcPage=s
Dell is Hiring for Customer care and Tech Support.
Experienced Required : 0 - 0 yrs
Work Place : Hyderabad / Secunderabad
Job Description :
Customer Care: Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer's complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
fully responsible for Customer Satisfaction and feedback for improvement.
Technical Support:
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Walkin for the Interview with Resume and ID proof From 7-September to 11-September
Candidate Requirements:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Educational Qualifications: Only 2015 Pass outs
Salary: INR 50,000 - 2,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role: Associate/Senior Associate
Desired Candidate Profile :
Education :
UG: Any Graduate - Any Specialization, Graduation Not Required
PG: Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
Recruiter Name: Lakshmi
Website : http://dell.com
Telephone : 04044273000
Apply Mode : Online
Job Reference : http://jobsearch.naukri.com/job-listings-Dell-is-Hiring-for-Customer-care-and-Tech-Support--Dell-International-Services-India-Private-Limited-Hyderabad-Secunderabad-0-to-0-years-070915004396?src=jobsearchDesk&xp=9&qp=dell&srcPage=s
Dell is Hiring for Customer care and Tech Support.
Experienced Required : 0 - 0 yrs
Work Place : Hyderabad / Secunderabad
Job Description :
Customer Care: Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
To verify and investigate into customer's complaints and drive for resolution within specified time frames
Prepare daily/weekly performance reports
fully responsible for Customer Satisfaction and feedback for improvement.
Technical Support:
Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
Diagnosis & resolving of the hardware problems and troubleshooting
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Walkin for the Interview with Resume and ID proof From 7-September to 11-September
Candidate Requirements:
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Educational Qualifications: Only 2015 Pass outs
Salary: INR 50,000 - 2,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role: Associate/Senior Associate
Desired Candidate Profile :
Education :
UG: Any Graduate - Any Specialization, Graduation Not Required
PG: Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
Recruiter Name: Lakshmi
Website : http://dell.com
Telephone : 04044273000
Apply Mode : Online
