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Company Name : IBM India Private Limited
Company Profile : IBM Company Profile :International Business Machines, abbreviated IBM and nicknamed "Big Blue", is a multinational computer technology and IT consulting corporation headquartered in Armonk, New York, United States. The company is one of the few information technology companies with a continuous history dating back to the 19th century. IBM manufactures and sells computer hardware and software (with a focus on the latter), and offers infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology. Ginni Rometty is the president and CEO of IBM.
IBM has been well known through most of its recent history as one of the world's largest computer companies and systems integrators. With over 433,362 (2012) employees worldwide, IBM is one of the largest and most profitable information technology employers in the world. IBM holds more patents than any other U.S. based technology company and has eleven research laboratories worldwide. The company has scientists, engineers, consultants, and sales professionals in over 170 countries. IBM employees have earned five Nobel Prizes, four Turing Awards, five National Medals of Technology, and five National Medals of Science.
Company Website : http://www.ibm.com/in/en/
Job Description : Infrastructure Services is a key element of IBM's globally integrated capability. Infrastructure Services group works with companies of all sizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients' IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base.
Infrastructure Services group provides end-to-end IT Infrastructure Management Services (24x7x365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.
The role provides opportunity for you to be part of the global support to IBM clients.
Job Description
Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and maximize operations with minimal effort
Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future – Automation
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams
Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance
Location of joining
Bangalore, National Capital Region (NCR), Chennai, Hyderabad, Pune. Based on business requirement the posting can be in any location within India
Additional Information
24
7 environment. Should be willing to work in Night shift
Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Ref code : GTS-0776135
Locations : Hyderabad / Secunderabad, Chennai
Experience Required : 0 - 10 years
Keywords / Skills : It, Server, it, Systems Management, IT, Infrastructure Management, software, hardware, server
Education Qualification : Other, B.E/B.Tech
Stream : Other Any
Job Role : Other Roles
Industry Type : IT/ Computers - Software
Job Summary : Job description Infrastructure Services is a key element of IBM's globally integrated capability. Infrastructure Services group works with companies of all sizes, in just about every country imaginab
Apply Mode : Online
Company Name : IBM India Private Limited
Company Profile : IBM Company Profile :International Business Machines, abbreviated IBM and nicknamed "Big Blue", is a multinational computer technology and IT consulting corporation headquartered in Armonk, New York, United States. The company is one of the few information technology companies with a continuous history dating back to the 19th century. IBM manufactures and sells computer hardware and software (with a focus on the latter), and offers infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology. Ginni Rometty is the president and CEO of IBM.
IBM has been well known through most of its recent history as one of the world's largest computer companies and systems integrators. With over 433,362 (2012) employees worldwide, IBM is one of the largest and most profitable information technology employers in the world. IBM holds more patents than any other U.S. based technology company and has eleven research laboratories worldwide. The company has scientists, engineers, consultants, and sales professionals in over 170 countries. IBM employees have earned five Nobel Prizes, four Turing Awards, five National Medals of Technology, and five National Medals of Science.
Company Website : http://www.ibm.com/in/en/
Job Description : Infrastructure Services is a key element of IBM's globally integrated capability. Infrastructure Services group works with companies of all sizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients' IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base.
Infrastructure Services group provides end-to-end IT Infrastructure Management Services (24x7x365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.
The role provides opportunity for you to be part of the global support to IBM clients.
Job Description
Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and maximize operations with minimal effort
Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future – Automation
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams
Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance
Location of joining
Bangalore, National Capital Region (NCR), Chennai, Hyderabad, Pune. Based on business requirement the posting can be in any location within India
Additional Information
24
7 environment. Should be willing to work in Night shift
Required
Bachelor's Degree
English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Ref code : GTS-0776135
Locations : Hyderabad / Secunderabad, Chennai
Experience Required : 0 - 10 years
Keywords / Skills : It, Server, it, Systems Management, IT, Infrastructure Management, software, hardware, server
Education Qualification : Other, B.E/B.Tech
Stream : Other Any
Job Role : Other Roles
Industry Type : IT/ Computers - Software
Job Summary : Job description Infrastructure Services is a key element of IBM's globally integrated capability. Infrastructure Services group works with companies of all sizes, in just about every country imaginab
Apply Mode : Online
