Are you looking for HCL Jobs? Now HCL Technologies recruiting freshers and experienced graduates. If you really need this job make use of this opportunity. For more information check the details below.
Company Name : HCL
Company Profile : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
Designation : Junior Engineer - Product Support - Walkin at HCL
Job Location : Chennai
Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible.
Industry Type : BPO / Call Centre / ITES
Job Role : Associate/Senior Associate -(Technical)
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Education Qualification : UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Reference: ETON1103
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Shift : Rotational Shift ( Including Night Shift)
Job Description : Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Skill set required : Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Other Benefits Include :
Opportunity of fast track career growth.
International Standard Facilities.
Regular Get together and other cultural programs.
Doorstep Pick-up and Drop available.
Shifts: Rotational Shift / 24*7
Others :
Performance Appraisal Once in a year.
Opportunity to do MBA while working with HCL.
Opportunity to do PGDM from IMT Ghaziabad.
Career Progression Programs.
Incentives
Process Allowance
Overtime Allowance
Selection Procedure :
HR Round
VnA round
Walkin date : 15th July to 17th July 2015 at Chennai
Contact : Syed
Walk In Location :
HCL Technologies Limited
Navins WSS Towers
107,Harris Road,Pudupet,
Near Casino Theatre, Chennai - 2
Chennai,Tamilnadu,India 600002
Apply Mode : Online
Company Name : HCL
Company Profile : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.
Designation : Junior Engineer - Product Support - Walkin at HCL
Job Location : Chennai
Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible.
Industry Type : BPO / Call Centre / ITES
Job Role : Associate/Senior Associate -(Technical)
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Education Qualification : UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Reference: ETON1103
Qualification: Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
Shift : Rotational Shift ( Including Night Shift)
Job Description : Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
Trouble shooting for Broadband related issues.
Setting up wireless connection on Laptops and Desktops.
Connectivity issues with ops Modem, Routers, Hubs and Switches.
Dealing with network connectivity LAN , WAN and MAN.
Checking the exchange line issues / outages / fixing appointment with the technician at UK.
Skill set required : Highly confident communicators with excellent interactive ability.
Tailors tone and communication style to the customers needs.
Offers clear explanations.
Demonstrable call control skills.
Culturally aware with good intercultural skills.
Crafts appropriate responses to customer objections and uses strategies to repair communication.
Speaks standard business English in a neutral accent with no mother tongue influence
Highly sentient.
Ability to identify and respond appropriately to customers emotions.
A high level of professional integrity with a tendency to do the right thing.
Tenacity in dealing with complex problems.
An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
Other Benefits Include :
Opportunity of fast track career growth.
International Standard Facilities.
Regular Get together and other cultural programs.
Doorstep Pick-up and Drop available.
Shifts: Rotational Shift / 24*7
Others :
Performance Appraisal Once in a year.
Opportunity to do MBA while working with HCL.
Opportunity to do PGDM from IMT Ghaziabad.
Career Progression Programs.
Incentives
Process Allowance
Overtime Allowance
Selection Procedure :
HR Round
VnA round
Walkin date : 15th July to 17th July 2015 at Chennai
Contact : Syed
Walk In Location :
HCL Technologies Limited
Navins WSS Towers
107,Harris Road,Pudupet,
Near Casino Theatre, Chennai - 2
Chennai,Tamilnadu,India 600002
Apply Mode : Online
